There are certain questions and pleas for help that I hear most often while answering emails at the MCC support desk (email@example.com). During the coming weeks, I'll be sharing answers to some of the most common and uncommon questions I've received to help you navigate the MCC website and make your time here more enjoyable.
Student Resources: Tips for Successful Learning at MCC
~Shirley Pando, MCC Faculty & Support
Tip #1: Use Firefox as your internet browser (Can I say it again? Use Firefox as your internet browser)
The absolute number one issue I deal with daily is about logging in. And the number one answer I give is to change the internet browser you are using. We recommend that you use Firefox as your internet browser rather than Internet Explorer (PC) or Safari (Mac). If you use IE, there can be times when you are actually logged in, but the screen says you are not. Strange, but true. And very frustrating. Darn technology!
Internet Explorer is notorious for poor visuals...and not just with our website. Personally, when I've used IE I have been unable to log into MCC, open links in my emails or upload photos to my blog. Not fun! By switching to Firefox you will alleviate many headaches, be able to smoothly log in and view your course materials. Also, make sure to access the internet using Firefox...don't just download it! Trust me, it works! (One more time: Use Firefox as your internet browser )
Tip #2: Don't worry, be happy! aka "I'm stuck and getting frustrated...HELP!"
There may be times when you encounter a problem logging in to the website, registering for a class, viewing course materials, or finding your way around the site. Please don't spend time getting frustrated. We want your experience at MCC to be one that is pleasurable. Email me right away at firstname.lastname@example.org. I'm at the support desk weekdays (and some weekends) to help with any problems you may encounter.
Technology is wonderful, but can be finicky. Those of us on the MCC support team are only human, so we may have overlooked something important...it happens! Give us a shout and we'll help you out.
P.S. Please make sure that you allow our email address (email@example.com) in your inbox or you may need to check your SPAM folder!
Tip #3: Editing your profile (...or even finding it for that matter!)
In your profile you can change your email address, adjust to your time zone, change your forum tracking and more.
To make changes to your profile:
Please note: You MUST have something in the description box in order for changes to take effect. This can be as little as a smiley face or as much as you'd like to share about yourself with others.
If you need to change your password, you should be able to do it in your profile, but if you have any problems, please email me at firstname.lastname@example.org and I'll do it for you. Passwords must have at least 8 characters, at least 1 digit(s), at least 1 lower case letter(s), at least 1 upper case letter(s).
Tip #4: Course Categories
We have divided our course offerings into three main categories:
Still can't find what you are looking for? Email me at email@example.com and I'll point you in the right direction.
Tip #5: How do your classes work?
All of our classes are hosted online on our website.
Our Traditional Workshop courses are instructor-led. This means that the instructor is present in the classroom for questions, comments and, in some classes, critiques of students' work. Most of our courses run 2 to 4 weeks. Generally speaking, the instructor will post new course content once a week until the course is complete. You will receive an email when each lesson is ready for viewing. You then have the entire week to review the materials, ask questions, and complete your assignments. Previous course content remains available as you move from week to week. A few of the classes are 1 week courses with several lesson topics. In those classes, all of the course materials are open on the start date of the course.
The classroom materials include printable/downloadable PDF tutorials and slideshow presentations and/or video demonstrations. Forums and a student gallery(called the Praise Forum) are available inside each classroom so you can interact with the instructor and fellow students.
In Self-Paced Workshops, all the course information is open upon registration so students can work at their own pace. Forums and student gallery (the Praise Forum) are available for communication with the instructor and other students. Course materials are of the same type as our traditional workshops (see above).
Library courses feature retired classes that are now 40% - 50% off their original price. In these courses, all class materials are visible upon registration and the instructor is available for questions via email. Students have access to Library courses for a total of 60 days from enrollment.
Tip #6: How do I register for a course and what are my payment options?
To register for a class at MCC:
Tip #7: How do I find the classes I've registered for?
Once you log into our website, click on "My Courses" in the top purple bar. You will be brought to a page that lists all the courses you are currently enrolled in. Click the title of the class you want to enter.
Tip #8: I cannot see the PDF's in some courses. What do I do now?
If you are unable to download PDF's, please follow these simple steps:
Tip #9: I cannot see the slide presentations and/or videos in some courses. What do I do now?
As much as we love and depend on technology, it can be a bit goofy sometimes. If you are unable to see the videos in a particular class ...please follow these five simple steps:
Tip #10: Inside my classroom I can't see any of the course materials...HELP!
When you are in any classroom and can't see anything below the Message Boards and Student Gallery links, one of two things could be happening.
Tip #11: Student Feedback Survey
Tip #12: FREE courses at My Creative Classroom!
Already registered for a course? All About Adhesives is free to any student currently enrolled in a paid course. It is our way of saying "thank-you" for enrolling in a course with us. You'll find this class on your "My Courses" page.
Tip #13: Viewing Flash Videos on your iPad or other tablet device
Got an iPad? Yes, we do love our technology, don't we? When accessing MCC using your iPad, or other similar device, you may have discovered that there are some things in your classrooms that you just can't see. The problem is, that unfortunately at this time, Apple does not support Flash videos. But no worries...there is an app for that!
There are several apps available that will enable you to view Flash videos. Kim Parkinson, MCC faculty, has prepared a quick YouTube video that will show you how to use the Photon app with our website. (Thanks, Kim!)
I've received feedback from students who are using this app with their iPad and they have been very satisfied. Check it out!
Tip #14: Connect with us on Facebook!
Have you visited MCC's Facebook Page? Every day one of our online classes start, we post on our FB wall so you can stay up-to-date with all the latest happenings. You can find out when we are sponsoring various challenge blogs and get in on the chance to win free seats to any of our classes. Wondering which classes will be starting soon? Our FB Events page lists all of our classes offered during the semester. Make sure to "Like" us while you're there and all our wall content will display on your FB HOME page.
Tip #15: Contests and Giveaways!
My Creative Classroom offers a number of opportunities for you to win a free seat to any of our classes.
Tip #16: MCC offers Gift Certificates!
Not sure what to give your artsy friends for the holidays or their upcoming birthday? What about a gift certificate to one (or more!) of MCC's fabulous online courses? You'll be certain to give them exactly what they want as they are able to choose the course they have been dying to take.
The Gift Certificate button is located on MCC's HOME page beneath our Partner Company logos (in the middle column). You can use PayPal or a credit card for your chosen amount. Send the gift certificate by email or print it out to personally hand deliver it. What could be easier or more perfect?
Welcome to My Creative Classroom. MCC is an online arts and crafts learning center. Our interactive and in-depth courses are instructor led and filled with wonderful projects and techniques to help you get the most out of your supplies.
New to MCC? Click here to get started!
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